Conversations that matter

Conversations with clients are often difficult at the moment, but I couldn’t love my work and feel more valued than I do right now.

One day, I’m sitting with a practice owner who’s wondering whether they can keep going with the lack of doctors in their rural area. Next, I’m talking to someone through a partnership breakdown that has nothing to do with money and everything to do with culture and emotion.

And then there was the doctor last week who apologised for being “a mess” while stressing about a significant business decision. BTW, you are not a mess. You care deeply about the outcome for your team, your family, and your patients!.

I make it a mission to remember that behind every set of financials is a human, usually just trying to do their best. And sometimes they need someone to translate the financial noise, talk straight, and remind them that what they’re feeling is entirely normal. That is the part of my job that lights me up.

The moment someone says, “Thank you, I feel clearer now,” or “We’ve got this, Kelly.” It feels like I am making a real difference, not just a tax break or a set of numbers.

So if you’re a practice owner carrying the emotional load of your business right now, you are not alone.

Many tough conversations are happening.

And I’m happy to be in your corner. 💛

Conversations that matter